Fewer calls. More structure in your rental routine.
All your tenants' requests flow into one structured system – traceable, documented and always in your control.
No credit card required · GDPR-compliant · You always have the final say
fewer phone calls
tenant self-service
setup time
The tenant portal in detail
Everything your tenants need – in one app.
Reports directly in the system. Tenants report issues through the portal – you see everything immediately, without calls, without follow-up. Nothing gets lost.
Documents
Communication
Overview
Reports directly in the system. Tenants report issues through the portal – you see everything immediately, without calls, without follow-up. Nothing gets lost.
Self-service instead of phone trees
No more calls about document requests. In the tenant portal your tenants see their leases, utility billings, payment status and messages directly – any time, from their smartphone. They report damages, heating failures or lost keys as a ticket with a photo and description. You get everything structured in the system instead of juggling WhatsApp, email and phone calls.
Every request documented, always findable
Which tenant had which request, when? When was the defect reported, when was it fixed? In the tenant portal every action per tenant and unit is fully documented: tickets with status, conversations with timestamps, attachments and decisions. In a dispute you have every answer ready – no more digging through your email inbox.
How you escape phone stress
From constant calls to 60% fewer requests – in under 30 days.
Phone overload
Without portal
Tenants call, send WhatsApp, want documents – you're always reachable.
⌀ 3 hrs.
Per week for requests
0/7
Self-service for tenants
Fewer questions. More self-service.
fewer enquiries
60%
fewer phone calls from tenants
Damage reports
Tenants submit tickets directly in the portal – you see them immediately with status and priority.
Documents on demand
Rental agreement, utility billing, house rules – available 24/7 in the portal for tenants. No asking.
What tenants handle themselves
Submit damage reports
Download documents
Check ticket status
Communicate directly
60% fewer calls. 100% more overview.
Fewer phone calls from tenants
Tenants submit tickets themselves – no call, no WhatsApp needed
Setup time for new tenants
Lease, utility bills and house rules available around the clock
Portal availability
Invite new tenants in under 5 minutes – no app download required
GDPR-compliant
§556 BGB · §2 BetrKV
Encrypted data storage
German company
Frequently asked questions
Yes – for your tenants CIRO is free forever. They see their documents, utility bill statements and your conversation with them without any registration or monthly fee. You pay your CIRO plan once – tenant access is included in every tier, from Free to Pro.
You open the tenant profile in CIRO and click "Invite" – your tenant gets an email with a personalised access link. Registration takes under 2 minutes, no app install needed. In your dashboard you can see who has already activated and resend the invite if required.
You decide which documents are shared – typically the lease, handover protocol, house rules and current utility bill statements. You can adjust the sharing at any time, per tenant or across the board. Internal notes and documents from other tenancies stay invisible – full transparency on your side, clear limits on theirs.
Your tenant clicks "Report damage" in the portal, describes the issue and optionally uploads a photo. CIRO automatically opens a ticket with priority, property and tenant context – you see it in your dashboard at the same moment. So repair requests land with you in structured form, not scattered across WhatsApp, SMS or voice notes.
Yes. If a tenant is invited to multiple properties of yours, they see all of them in one unified view. Handy when tenants move within your portfolio: old statements stay accessible without your tenant having to create a second account.
Your former tenant keeps read access to their historical documents for a defined period – enough time to secure the final utility bill, deposit statement and papers for the tax office or next landlord. After that, their access is deactivated automatically. In your account, all files stay fully archived including the audit trail.
Give your tenants a portal they actually use
Start for free and invite your first tenants right away.