# AI assistance for landlords in the SmartBar > Source: https://www.ciro.immo/en/features/smartbar > Drop an invoice, lease or Excel list on the SmartBar and CIRO enters the data. The Hausmaister answers questions about rent, deadlines and tenancy law. You drop invoices, leases, service charge statements and Excel lists on the SmartBar. CIRO turns them into bookings, tenancies and your portfolio. The Hausmaister answers questions about letting and about your account with the data stored in CIRO. ## Video: Smart Bar und Hausmaister: Dokumente ablegen, Fragen stellen Wie du in CIRO Rechnungen, Hausgeldabrechnungen, Mietverträge und Excel-Listen einfach auf die Smart Bar legst und CIRO den Rest erledigt, und wie dir der Hausmaister Fragen rund um Immobilien und deine eigenen Wohnungen beantwortet. *Transcript (German):* Hausgeld, Rechnungen, Mietverträge und Excel-Listen ohne Ende: Verwalten ist ganz schön kompliziert. Mit CIRO legst du einfach alles auf die Smart Bar. CIRO erkennt selbst, was für ein Dokument es ist, und macht direkt weiter. Eine Rechnung bucht CIRO in deine Buchhaltung, und mit der Hausgeldabrechnung startet gleich deine Nebenkostenabrechnung. Aus dem Mietvertrag wird ein Mietverhältnis, und aus der Excel-Liste dein ganzer Bestand. Nichts mehr abtippen. So einfach! Und dann ist da noch dein Hausmaister, mit AI, natürlich! Er beantwortet deine Fragen rund um Immobilien. Deine KI kann das auch? Leider liegt sie oft daneben. Beim Hausmaister haben Vermieter und eine Anwältin für Mietrecht das Wissen geprüft. Und er kennt deine Immobilien: was noch offen ist und was als Nächstes ansteht. Weiß er mal nicht weiter, geht dein Fall an unser Team, und du bekommst in vierundzwanzig Stunden eine persönliche Antwort. Jetzt kostenlos starten! ## What landlords use the SmartBar for The SmartBar is the bar at the bottom right of every page in CIRO. In every plan the Hausmaister answers questions about how CIRO works and opens the right page for you. From Smart, CIRO reads your documents and the Hausmaister knows your account: properties, tenants, vacant units, tickets, maintenance, open payments, tasks and your financial overview. Ask which rent is missing in October and it answers with the name and amount, without you laying your bank statement next to your tenant list. ### The heating invoice becomes a booking You drop whatever arrives on the SmartBar: the heating engineer's invoice, the service charge statement, a lease or the Excel list from the previous manager. CIRO recognises the type of document, reads the data and shows it to you for review. The invoice becomes a booking, the service charge statement starts your utility bill statement, the lease becomes a tenancy and the Excel list your portfolio. The SmartBar takes PDF, JPG and PNG, and XLSX, XLS and CSV for spreadsheets. Reading documents is available from Smart. ### Answers with names, amounts and addresses Which rent is missing in October? Which unit becomes vacant next? The Hausmaister answers with names, amounts and addresses from your account and links the page where you carry on. On request it creates a property or a tenancy. It also answers general questions about renting. Landlords and a tenancy lawyer have checked its knowledge. Questions about CIRO are answered in every plan, questions about your data from Smart. ### When the Hausmaister has to pass If the Hausmaister has no reliable answer, it creates a support case on your request and attaches the conversation. Our team can see what you already asked and gets back to you personally. You can reach us by phone every day from 10 a.m. to 6 p.m. at [089 24 88 31 22](tel:+498924883122). ## Frequently asked questions ### Is Hausmaister always AI, or is there human support too? Both. Hausmaister is the AI in CIRO and answers around the clock, for example questions about how something in CIRO works. If it can't solve something, it creates a support request for our team that includes the conversation so far. You can reach our support by phone daily, 10 a.m. to 6 p.m. at 089 24 88 31 22. ### Why is it called "Hausmaister" and not "Hausmeister"? The spelling is deliberate. A Hausmeister is a building caretaker in German, and the "ai" in the name stands for the AI doing the work here. The caretaker still looks after the stairwell, the heating and the front-door lock. Hausmaister handles the desk work: it answers questions about CIRO and your apartments, creates properties and tenancies, and passes requests on to our support team. ### Can I disable the AI features? Yes. One switch in the settings turns off the AI completely, including Hausmaister, reply suggestions and document recognition. Individual AI features can't be switched off separately. The switch also applies to anyone who co-manages your account. CIRO then works with fixed rules only, and you enter by hand whatever the AI used to read for you. ### What can Hausmaister actually do? On every plan, Hausmaister explains how things work in CIRO and opens the right page for you. On Smart and up, it also answers questions about your own data, such as which rents are outstanding, which apartments are vacant or which repairs are coming up, and creates a property or a tenancy when you ask. Anything it can't answer, it passes on to our team as a support request. ### How safe is my data with Hausmaister? Hausmaister only accesses the data in your own account. The AI behind it runs on servers in the EU, and your data is not used to train AI models. You can switch it off at any time with the AI switch in the settings. ### Which plan includes Hausmaister? Search in the SmartBar and questions about how CIRO works are available on every plan. Hausmaister answers questions about your own data, such as outstanding rents or vacant apartments, on Smart and up (€30 / month). You can try it during the 60-day free trial on Smart. --- *This page is also available as HTML: [https://www.ciro.immo/en/features/smartbar](https://www.ciro.immo/en/features/smartbar). Full sitemap: https://www.ciro.immo/sitemap.xml*