# Tenant communication via WhatsApp, SMS and email

> Source: https://www.ciro.immo/en/features/mieterkommunikation

> Tenant communication with CIRO: WhatsApp, SMS, email and the tenant portal in one inbox. Urgent requests come first, and CIRO translates in 40 languages.

Your tenants' messages arrive via WhatsApp, SMS, email or the tenant portal and land in the same inbox in CIRO. What cannot wait until tomorrow sits at the top. If someone writes to you in Turkish or Arabic, you read the message in English.

## Video: Mieterkommunikation mit CIRO: alle Anfragen an einem Ort

Wie Nachrichten deiner Mieter per E-Mail, SMS und WhatsApp in CIRO an einem Ort landen: Dringendes steht oben, CIRO schlägt Antworten vor und übersetzt, und deine private Nummer bleibt privat.

*Transcript (German):* Sonntagabend. Dein Handy vibriert: Mieter schreiben per WhatsApp, SMS und E-Mail. Weiter deine private Nummer verteilen? Oder ab heute schreibt alles an CIRO! Ob E-Mail, SMS oder WhatsApp: Alles landet an einem Ort, und deine Nummer bleibt privat. Dringendes steht oben: Der Rohrbruch kommt sofort dran, die quietschende Tür kann warten. Für jede Anfrage gibt’s einen passenden Vorschlag, und nichts geht raus ohne deinen Klick. Sie schreibt Französisch, du liest Deutsch, und die Antwort bekommt sie auf Französisch. Deine Mieter sind zufriedener, und du hast weniger Stress! Jetzt kostenlos starten!

## Every message is filed with the tenant and their unit

Whatever a tenant writes to you, CIRO files it with them and their unit, with date and time, whichever channel it came through. That matters in a dispute: if a tenant reduces the rent over a defect, it often turns on when they reported it (section 536c of the German Civil Code), and that is exactly what the history shows, together with your reply. From Smart, CIRO suggests a reply to every message, which you adjust and send yourself.

### Your reply goes back the way the message came

Your tenants write to your CIRO number, your CIRO address or through the tenant portal. CIRO files every message with the right tenant and unit, recognising them by the number or address you stored.

You write your reply in the same place, and it goes back the way the message came. No tenant ever sees your private phone number. Email is included in every plan, WhatsApp and SMS from Smart.

### Four levels from low to urgent

With 14 open messages you want to know which one cannot wait. CIRO puts every request on one of four levels. The water damage sits at the very top, the squeaky door at the bottom, and you read the rest when you have time.

If you turned on emails about requests, every urgent request stays in them until it is resolved.

### Translation in 40 languages

At 10 p.m. Ms Demir writes in Turkish that water is dripping from the bathroom ceiling. CIRO detects the language and shows you the message in English. You reply in English, and Ms Demir receives your answer in Turkish.

This works for 40 languages, from Arabic to Polish and Ukrainian. You can show the original text at any time if you want the exact wording. Translation is available from Smart.

## Frequently asked questions

### Which communication channels does CIRO support?

Emails, SMS and WhatsApp messages from your tenants arrive in the same inbox in CIRO, and you reply from there, whichever channel the message came in on. Email is included in every plan; SMS and WhatsApp are available on Smart and up. You log phone calls and letters as notes so the history for each tenant is complete.

### How does automatic translation work?

CIRO detects the language of an incoming message and translates it into your language. 40 languages are supported. You can show the original text whenever you want to see your tenant's exact wording. CIRO translates your reply back into your tenant's language.

### Are the reply suggestions reliable?

Most of the time they fit. Check promises and dates in particular before you send a reply; nothing is sent until you click "Send" yourself. Suggestions draw on your tenant's message, the conversation so far and the urgency and mood CIRO has detected in it. You get three replies in different tones, from friendly to brief, always polite and formal, and each appears as a draft you can edit.

### How long are messages stored?

CIRO archives all messages with timestamp and channel for as long as your CIRO account is active. You can open the conversation history for each tenant at any time. If there's a dispute later about a promise or a reported defect, you can see what was written and when.

### Is tenant communication included in every plan?

Yes, the inbox for your tenants' emails is part of every plan. SMS, WhatsApp, reply suggestions and automatic translation are available on Smart and up. Your 60-day free trial runs on Smart, so you see them from day one. Afterwards you decide whether to stay on Smart (€30 / month), move to Basic (€15) or go up to Pro (€70). Every plan can be canceled monthly.

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